Shipping policy

At Esoteric Metal Prints, each order is made with care and prepared for shipment as efficiently as possible.

Order processing and production time

Most items are made to order, which means your purchase may require production time before it ships.

Current production times are typically 2–5 business days, but may vary depending on:

order volume
product type
customization requirements
material availability

If you need to request a change or cancellation, please contact us at support@esotericmetalprints.com within 4 hours of placing your order. Because many of our products are made to order, we may be unable to make changes once production has started.

Shipping time

Once your order has shipped, delivery time depends on the shipping method selected at checkout and the destination.

Estimated shipping times are not guaranteed and may vary due to:

carrier delays
weather
holidays
incorrect shipping information
other circumstances outside our control

Shipping rates

Shipping rates are calculated at checkout unless otherwise stated.

If your order qualifies for a free shipping promotion, that offer will be shown on the website or at checkout when applicable.

Tracking

If tracking is available for your shipment, you will receive tracking information by email once your order has been shipped.

Shipping address accuracy

Please make sure your shipping address is correct before submitting your order. We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply before the order can be reshipped.

Damaged packages

If your order arrives damaged, please contact us at support@esotericmetalprints.com within 7 days of delivery.

Please include:

your order number
a description of the issue
clear photos of the item
clear photos of the packaging

We will review the issue and work with you to provide an appropriate resolution if the damage is confirmed.

Lost or delayed shipments

Once an order has been handed off to the shipping carrier, shipping performance is outside our direct control. If your package appears lost or significantly delayed, please contact us and we will do our best to help you review tracking information and next steps.